FAQs

Shipping

Q1: How long does shipping take?

For Australian customers:

  • Express: 1–3 business days

For New Zealand customers:

  • Standard: 4–7 business days
  • Express: 2–5 business days

All orders are shipped from Sydney via Australia Post.

Q2: Do you ship internationally?

We currently ship to Australia and New Zealand only.

Q3: How long is handling time?

All orders ship within 1 business day.

Q4: Will I receive a tracking number?

Yes. After you odered a item, you will be sent a link to your phone or email based on your login method that goes to the tracking page.

Q5: What if I entered the wrong address?

Please contact us immediately at support@greatvision.com.au.
If your order has already shipped, re-delivery fees may apply.

Returns

Q6: What is your return policy?

We offer a 14-day return window from the date you receive your order.

Q7: Do I need to pay for return shipping?

  • Change-of-mind returns: customer pays return postage
  • Faulty / damaged / incorrect items: we cover all return costs and may not require the item to be returned

Q8: What condition must returns be in?

Products must be unused, undamaged, and in original packaging.

Q9: What is the return address?

Only return items after approval.
Approved returns should be sent to:

Great Vision Eyewear – Returns
PO BOX 234
Hurstville BC NSW 1481
Australia

Q10: How long do refunds take?

Once received (if required) and inspected, refunds take 2–4 business days to process.
Banks may take additional time to clear the refund.

Warranty

Q11: Do Great Vision sunglasses come with a warranty?

Yes — all sunglasses include a 1-year limited warranty covering manufacturing defects.

Q12: What does the warranty cover?

  • Manufacturing defects
  • Material defects
  • Structural issues not caused by misuse

Q13: What is not covered?

  • Scratched lenses
  • Accidental damage
  • Loss / theft
  • Colour fading
  • Normal wear and tear

Q14: How do I make a warranty claim?

Email:

📧 support@greatvision.com.au

Include:

  • Order number
  • Photos or video showing the issue
  • Description of the problem

Most claims are assessed within 2–3 business days.

Q15: Do I need to return the product for warranty?

In many cases, no.
If required, we cover return shipping.