Return and Refund
Last updated: 26 November 2025
We want you to be fully satisfied with your purchase.
This policy complies with Australian Consumer Law (ACL).
1. Return Window
We offer a 14-day return window from the date you receive your order.
2. Change-of-Mind Returns
- Item must be unused
- In original packaging
- Customer pays return shipping
3. Faulty / Damaged / Incorrect Items
If your item is faulty, damaged, or incorrect:
- Email us
- We may offer refund or replacement
- We may or may not require the item to be returned
- If return is required, we cover shipping costs
ACL consumer rights apply.
4. How to Initiate a Return
Email:
Include order number + description + photos.
5. Return Address (if required)
Great Vision Eyewear – Returns
PO BOX 234
Hurstville BC NSW 1481
Australia
Do not return items without approval.
6. Refund Processing
Refunds issued to the original payment method after inspection, it will be completed within 3 business days after verification.
7. Late or Missing Refunds
Sometimes financial institutions may need some time to process your refund request. If you haven't received your refund within two week, please contact your bank first, and then contact us.
8. Warranty Reference
All products include a 2-year limited warranty.
Full terms are available in our Warranty Policy.