Warranty Policy
Last updated: 26 November 2025
Great Vision Eyewear products include a 2-year limited warranty from the date you receive your order.
1. What the Warranty Covers
Manufacturing defects in:
- materials
- workmanship
- structural issues not caused by misuse
2. What Is Not Covered
Not covered:
- lens scratches
- accidental damage
- impact / crushing / bending
- loss or theft
- colour fading
- improper storage
- normal wear & tear
3. What We Will Do
Depending on the case, we may:
- replace the item
- refund the item
- offer another remedy under ACL
We may or may not require the product to be returned.
4. How to Make a Claim
Email:
Include:
- order number
- defect description
- photos or video
Assessment time: 2–3 business days.
5. Return Address (if required)
Great Vision Eyewear – Returns
PO BOX 234
Hurstville BC NSW 1481
Australia
Do not send items before receiving approval.
6. Australian Consumer Law
This warranty is in addition to your rights under ACL.
You may be entitled to:
- replacement or refund for major failures
- compensation for foreseeable loss